PURCHASES MADE AFTER 12/4 ARE NOT GUARANTEED TO ARRIVE BEFORE CHRISTMAS.

FAQs

How long Will it take to get my order?

Processing time for orders typically takes 3 to 7 business days. Allow for additional time for shipping. 

Shipping times:

USA: 3-8 business days after processing

Other factors such as stock issues may delay the processing time of your order. You will be contacted to see if there are suitable alternatives or to give any information on restocking of items.


Holidays can extend processing and delivery times. Feel free to contact me if you have any questions about your order.

*** IF YOU WOULD LIKE TO EXPEDITE YOUR ORDER PLEASE MESSAGE ME PRIOR TO ORDERING SO I CAN MAKE THAT OPTION AVAILABLE TO YOU ***

What if I never received my order?

If your order didn't end up arriving, be sure to let us know! 

First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost. 

If the shipping address was correct, get in touch with us at [jay@styleuniversal.net] noting your order number. We'll see what can be done.

What if I receive a damaged item?

The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week's time!

What if I ordered the wrong size?

If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out. 

If you'd like a different size, get in touch with us at [jay@styleuniversal.net] and we'll let you know what your next steps are.

Can I make changes to my order?

Yes. If you contact me within a few hours of purchase I can update your order.

Can I get my order sent next day?

No. Orders take 3 to 7 business days on average to process even after paying for next day shipping.

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